Terms of Service

Welcome and thank you for choosing Primal Science. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting primalscience-shop.myshopify.com (“Site”) or placing an order, you agree to be bound by these Terms.

1. About Us

Primal Science is dedicated to delivering nutrient-rich organ supplements made from premium pasture-raised New Zealand beef. Our products are designed to support real strength, vitality, and overall well-being through whole-food-based nutrition.

2. Acceptance of Terms

By accessing this Site, creating an account, or making a purchase, you confirm that you are at least 18 years old and capable of entering into a legally binding contract.

You agree to follow and be bound by these Terms, our Privacy Policy, and any other legal notices posted on the Site.

3. Use of Site

You agree to use this Site for lawful purposes only. You may not:

Post or transmit harmful, abusive, or illegal content
Interfere with the security or operation of the Site
Attempt to access restricted portions of the Site
Use the Site in any way that harms us or other users

We reserve the right to restrict, suspend, or terminate accounts or access to the Site at any time.

4. Products and Orders

Product availability, descriptions, images, and pricing are subject to change without notice. While we try to be accurate, Primal Science does not guarantee product descriptions or other content on the Site are error-free.

When you place an order, you are offering to purchase a product subject to these Terms. All orders are subject to acceptance and availability. We may refuse or cancel an order for any reason, including product shortages, errors in pricing or information, or suspected fraud.

5. Payment

We accept the payment methods listed at checkout. You agree to provide current, complete, and accurate billing information. You authorize us to charge the full amount of your purchase (including taxes and shipping, if applicable) to your chosen payment method.

6. Shipping and Delivery

Shipping methods, carriers, delivery times, and fees are provided at checkout and may vary. Delivery times are estimates and not guaranteed.

Primal Science is not responsible for delays caused by carriers, customs processes, or events beyond our control.

7. Returns and Refunds

Our return policy is described separately on the Return Policy page. By placing an order, you acknowledge that you have read and agree to the terms of that policy.

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, product descriptions, and software, is owned or licensed by Primal Science and protected by copyright, trademark, and other laws.

You may not copy, reproduce, republish, upload, post, transmit, or distribute any material from the Site without our written permission.

9. Disclaimer of Warranties

The Site and all products are provided “as is” and “as available” without warranty of any kind. Primal Science does not guarantee that the Site will be uninterrupted, error-free, or free from harmful components.

To the fullest extent permitted by law, Primal Science disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent allowed by law, Primal Science and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products.

In no event will Primal Science’s total liability exceed the amount you paid for the product(s) giving rise to the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless Primal Science, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses arising from: