Refund Policy

At Primal Science, customer satisfaction and product integrity are important to us. Please review our refund policy carefully before placing an order.

Eligibility for Refunds

We offer refunds within 30 days of delivery under the conditions outlined below.

Due to the nature of dietary supplements, opened or used products are not eligible for refunds unless they arrive damaged or defective.

To be eligible for a refund:

  • The product must be unused, unopened, and in its original packaging
  • The refund request must be submitted within 30 days of delivery
  • Proof of purchase is required

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include the following in your message:

  • Your order number
  • Clear photos showing the issue

Once reviewed, we will provide a replacement or issue a refund at no additional cost to you.

Non-Refundable Items

Refunds will not be issued for:

  • Opened or used supplements
  • Orders returned without prior approval
  • Products damaged due to misuse or improper storage
  • Gift cards or promotional items

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or sent in error.

We recommend using a trackable shipping service, as Primal Science is not responsible for items lost during return transit.

Exchanges

We do not offer direct exchanges. If you wish to purchase a different product, please complete a return (if eligible) and place a new order.

How to Request a Refund

To request a refund, please contact our support team at:

Email: support@primalscience.shop

Please include your order number and the reason for your request so we can assist you as quickly as possible.

Policy Updates

Primal Science reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting to this page.